Shipping & Return Policy

Bhavishya Darshana Divine Boutique

1. Shipping Policy

1.1 Order Processing

All orders placed on Bhavishya Darshana – Divine Boutique are processed within 4 hours of purchase. Once an order has been processed or dispatched, it cannot be cancelled.

1.2 Delivery Timeframe

Orders are typically delivered within 3–5 business days (excluding Sundays and public holidays). Delivery timelines may vary based on your location and courier service availability.

1.3 Order Tracking

Once your order is dispatched, you will receive a notification with shipment and tracking details (if applicable).

1.4 Delivery Verification

Before accepting delivery, please inspect the outer packaging:

• Do not accept packages that appear torn, damaged, or tampered with.
• Notify us immediately so we can take appropriate action.

2. Cancellation Policy

2.1 Cancellation Window

Orders may be cancelled within 4 hours of purchase by contacting our customer support email.

2.2 Post-Processing Cancellation

Once the order is processed, packed, or dispatched, it can no longer be cancelled.

3. Return & Replacement Policy

3.1 Eligibility

A return or replacement is eligible if:

• The product is physically damaged
• The product is defective
• You received the wrong product
• The item is not as described

3.2 Reporting Timeframe

Any issue must be reported within 12 hours of receiving the product.

3.3 Required Proof

You must share:

• Clear photos of the defective or incorrect product
• A video showing the issue

This helps our quality-check team verify and process your request.

3.4 Return Process

Once your issue is approved, we will guide you through the return procedure. Returned items must include:

• Original packaging
• All accessories, items, and documents received with the product

3.5 Replacement or Refund

We will first attempt to provide a replacement for the same product. If unavailable, a refund will be issued to:

• The original payment method, or
• Another method mutually agreed upon

Refund timelines may vary depending on your bank or payment provider.

4. Non-Returnable Items

Some items may be non-returnable due to hygiene, customization, or spiritual sanctity. Such details will be clearly specified on the respective product page.

5. Contact Us

For cancellations, returns, or shipping-related queries, please contact our support team at: